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Call us toll free: +1 (907)646-GAME (4263)

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Shipping & Returns

Shipping:

All orders are processed and packed at Video Game Depot and by our valued Video Game Depot’ certified team members. We take great pride and care with your orders and want nothing more, than for you to get your orders safely and on time and for you to be playing your video games. We ship worldwide and 99% of all paid shipping orders ship out within 1 business day. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Shipping Times:

USPS Priority Mail – Estimated 1 to 3 shipping days. Monday through Saturday delivery. Orders process in 1 business day.

UPS Ground – Estimated 1 to 5 shipping days. Monday through Saturday delivery. UPS cannot deliver to PO Boxes. Orders process in 1 business day.

USPS Express Mail – Guaranteed 1 to 2 shipping days. Monday through Sunday delivery in most areas.  Signature required. Orders process in 1 business day.

USPS First Class – Estimated 2 and 7 shipping days. Monday through Saturday delivery.

UPS Overnight and 2 Day – These express options are available for Monday through Friday delivery. No weekend delivery.  Order by 1pm AKST to have your package process and ship the very same day. UPS cannot deliver to PO Boxes. Please call +1 (907) 646-GAME (4263) to arrange Saturday delivery. Orders process in 1 business day.

International Shipping – Estimated 6 to 21 Days.

*USPS, and UPS Ground dates and times are estimates and recommendations for domestic shipping supplied by USPS and UPS during normal business days.
Time in transit is estimated and not a guarantee unless otherwise noted.  All times in transit subject to optimal conditions and do not take into account bad weather, pandemic, natural disaster etc.
International shipping varies by country and any customs fees or duties due are the responsibility of the purchaser. Video Game Depot is not responsible for any carrier delays. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Tracking Your Order:
Log in to you customer account.
Click on the order number.
Scroll down to Shipping Details.
Click on tracking number link.

Shipping Policies

If you’re not sure what service you would need to get the package in time, please call us at +1 (907) 646-GAME (4263). Shipping costs are calculated at the time of checkout. Shipping costs are calculated based upon the carrier selected, travel distance, and package weight.  Any orders over $60 or shipping to apartments may require a signature upon delivery.  Please note, Puerto Rico and Guam are US territories and United States should be selected as the country when getting shipping rates.

We understand you want the best quality product and you want it to arrive fast. All orders are shipped out in the order that they are received, with the exception of UPS Express and USPS Priority shipments. These are put at the top of the list to be shipped out first. Shipping orders are processed the next business day and everything is packaged and handled with care. Times in transit refer to business days. Please allow extra time during all major holidays that the Post Office and UPS will be closed. Please double check your address for accuracy. Any package returned to Video Game Depot for an insufficient address such as missing apt #, or Unable To Forward tag, will be charged additional shipping fees when the item reships. All orders subject to stock availability. All prices listed in US dollars.

All orders Ship from Anchorage AK USA 99503, Monday through Saturday.

Returns

  1. Contact us through email, phone, or live chat with details about why you’re looking to return an item. (Ex. Don’t want it anymore, damaged in transit, etc)
  2. Print the provided form and fill in requested information. (**If you do not have a printer, hand write the answers to the questions on a piece of paper and put that in the box**)
  3. Put the return form in the box with your return.
  4. Ship it off to the provided address! (**Remember to keep your tracking number until we receive the package**)
  5. Once we receive the return, we will be able to process your refund, store credit, or exchange.

Please note: Returns sent without any information requested will take longer to process. If we are unable to locate the order/account, we will be unable to process the return. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Video Game Depot Warranty & Return Policy

All products, new or used, purchased through VideoGameDepotAK.com, are covered by our 30 day free warranty. If you receive any item that you are not satisfied with, you may return it for an easy exchange or store credit within 30 days. Just email us or give us a call and we will help you resolve any issue. New unopened product may be returned for a refund of the purchase price, not including shipping, within 14 days. Pre-owned and opened new product may be returned for a refund of the purchase price, not including shipping, within 7 days of receiving it.  The Video Game Depot price guarantee policy allows you to request a price adjustment within 7 days of the purchase date if you find a lower price on VideoGameDepotAK.com for an identical item.  The price adjustment will be in the form of store credit to your online account.

How To Contact Video Game Depot

Video Game Depot is Alaska’s Largest retro video game, movie, & toy retailer. Feel free to stop by our store located at 2610 Spenard Road STE C Anchorage, AK 99503. Unlike other retailers we do allow and welcome customers to enter our store to shop.
Email us at Sales@VideoGameDepotAK.com or call us at +1 (907) 646-GAME (4263).

Are you having some issues, but just need to talk to someone? Just call us at +1 (907) 646-GAME (4263) during normal business hours and we can walk you through anything. We can help you hook up your system, controllers, zappers, help with cleaning your old games or any other questions or comments you may have on any sort of issue.

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