Store Return Policy
You can return products purchased online by mail or at a nearby Video Game Depot store. A receipt is required for all returns and exchanges.
Returns and exchanges for in-store purchases are subject to the following guidelines:
• A receipt is required for all returns and exchanges.
• Unopened new merchandise (except tablets) = full refund within 30 days of purchase.
• Opened new merchandise (including tablets) = identical exchange within 30 days of purchase.
• New accessories (opened or unopened) = full refund within 30 days of purchase.
• Unopened new tablets = full refund within 14 days of purchase.
• Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase.
• Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.
Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.