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E-gift Card Terms

Promotional E-Gift Cards Terms and Conditions

Select orders, including store pickup, will receive an e-gift card. A valid e-mail address is required to redeem. The e-gift card will be created and sent out after your eligible product is received, shipped or picked up in store. You may be asked to confirm your e-mail address, and, if asked, you must respond to that e-mail within 60 days to receive the e-gift card. E-gift cards are subject to the terms and conditions below, which may change from time to time. Video Game Depot, LLC promo e-Gift Cards have no cash value and are NOT redeemable for cash value.

General Terms

Redeemable in any U.S. or Puerto Rico Video Game Depot, LLC retail location or online at® where available for merchandise or services, including some related services, excluding prepaid open-loop cards and third-party gift cards.

No expiration date, no fees. Not redeemable or returnable for cash. Not a credit or debit card. Not valid as payment on a Video Game Depot, LLC credit card.

Check gift card balance at any U.S. and Puerto Rico Video Game Depot, LLC retail locations, online at, or call 1-907-646-GAME (4263). Must have card number available. An e-gift card may be available for reference in accounts in the order details section of your account.

All terms enforced except where prohibited by law.

Providing a Valid E-Mail Address

Video Game Depot, LLC is not responsible for e-gift cards that are undeliverable or not received due to your failure to enter an accurate e-mail address. Please check to make sure the e-mail address is correct and contact Video Game Depot, LLC online at, or call 1-907-646-GAME (4263).

If you have provided a correct e-mail address, but the e-mail containing the e-gift card has not been received within a reasonable period, the following is a list of the most common reasons why delivery may have failed:

  • Spam filter blocked e-mail or routed it to a bulk/spam folder
  • Recipient’s firewall blocked the e-mail
  • E-mail inbox is over size limit
  • Invalid e-mail address

If a spam filter is blocking e-mails from getting to an inbox, the e-mail options will need to be modified so that e-mails are not considered spam.

E-Gift Card Replacement

Lost, stolen or damaged cards replaced only with valid proof of purchase to extent of remaining card balance. If an e-gift card CODE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND THE SOLE LIABILITY OF VIDEO GAME DEPOT, LLC, SHALL BE THE REPLACEMENT OF SUCH E-GIFT CARD.

Special Offer Returns

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything — not to worry. We will reimburse you for what you do return, minus the value of the discount or freebie.

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