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Store Return Policy

You can return products purchased online by mail or at a nearby Video Game Depot store. A receipt/invoice or packing slip is required for all returns and exchanges.
Returns and exchanges for in-store purchases are subject to the following guidelines:
A receipt is required for all returns and exchanges.
• Unopened new merchandise (including tablets) = full refund within 30 days of purchase.
• Opened new merchandise (excluding tablets) = identical exchange within 30 days of purchase.
• Opened New accessories = partial refund within 7 days of purchase or identical exchange within 14 days of purchase.
• Unopened New accessories = full refund within 7 days of purchase or identical exchange within 30 days of purchase.
• Pre-owned merchandise = full refund within 7 days of purchase or identical exchange within 30 days of purchase.
• Downloadable Content (DLC), Digital Games and/or PC Downloads = no returns or exchanges.
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Refunds are issued in the original payment type and are subject to a 20% restocking fee. Cash purchases over $150 are subject to a refund by check issued within 14 business days. Customers with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

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